BOB Credit Card Insurance: Coverage & Claims Guide

Key Takeaways

• Personal Accidental Death Cover is included at no extra cost on most BOBCARD credit cards - for the primary cardholder only. Add-on cardholders are not covered under this benefit.
• Air accident cover and Non-Air accident cover are two separate limits. Air cover applies when death results from an air accident; Non-Air covers all other accidents including road, rail, and other causes.
• Coverage ranges from ₹5 lakhs non-air (BOB Easy) up to ₹1 Crore air (BOBCARD Eterna, Tiara, and select force cards).
• Zero lost card liability is available on all BOBCARD credit cards - but only for fraudulent transactions reported after the cardholder notifies BOBCARD. Report card loss immediately.
• Insurance is NOT applicable on IRCTC, HPCL ENERGIE, and Snapdeal BOBCARD variants.
• Claims must be reported promptly. Death resulting from the accident must occur within 12 calendar months of the accident for the claim to be valid.
• The insurance cover is provided by an insurer contracted by BOBCARD - it is a group insurance policy. BOBCARD dues, if any, are appropriated first from claim proceeds before the balance is paid to the nominee.

Personal Accidental Death Cover: Card by Card

Personal Accidental Death Cover is an in-built benefit provided to the primary cardholder of most BOBCARD credit cards. It covers accidental death - not illness or natural causes - and is split into two distinct limits based on whether the accident involves air travel or not.

Coverage amounts sourced from bobcard.co.in product pages and BOBCARD's RFP document for insurance covers. For cards where cover amounts are not displayed on the product page, refer to the BOBCARD MITC Ver 19 (April 2026) or call BOBCARD customer care. Always verify current coverage in the MITC at bobcard.co.in/most-important-terms-and-condition before relying on these figures.

What "Air" and "Non-Air" Mean - and Why It Matters

The air/non-air distinction is a standard feature of personal accident insurance policies in India. Understanding it prevents confusion at the time of claim.

Air accident cover applies when the primary cardholder dies as a direct result of an air accident - meaning an accident involving a commercial flight, charter flight, or other aircraft on which the cardholder is travelling as a passenger (fare-paying or otherwise, in a duly licensed aircraft).

Non-Air accident cover applies to all other accidental deaths - including road accidents, rail accidents, drowning, electric shock, snake bites, and other external causes. The BOBCARD RFP document specifies: "AIR accidents and any accidents other than AIR (not limited to Rail & Road)."

Why air cover is higher: air accident policies carry higher limits because the probability of survival in a fatal air accident is lower, and the insurer is taking on a different risk profile than for general accidents. On the BOBCARD Eterna, for example, air cover is ₹1 Crore versus ₹10 Lakhs for non-air.

Key exclusions from the insurance cover include:

• Intentional self-injury, suicide, or attempted suicide
• Accidents whilst under the influence of intoxicating liquor or drugs
• Accidents whilst engaging in aviation or ballooning as a non-passenger (e.g. a pilot or skydiver)
• Death from illness or disease - the cover is for accidental death only, not illness
• Accidents occurring more than 12 calendar months before death - if the injury occurs but death follows more than 12 months later, the claim is not valid

Professional Indemnity Insurance: For Professional Cardholders

Two BOBCARD variants designed for professional communities include Professional Indemnity Insurance Cover in addition to personal accident cover:

• BOBCARD ICAI Exclusive (for ICAI members): Professional Indemnity Insurance Cover of up to ₹5 Lakhs, in addition to Air accident cover of ₹15 Lakhs and Non-air accident cover of ₹5 Lakhs
• BOBCARD ICSI Diamond (for ICSI members): Professional Indemnity Insurance Cover of up to ₹5 Lakhs, in addition to Air accident cover of ₹15 Lakhs and Non-air accident cover of ₹5 Lakhs

Professional Indemnity cover protects against claims arising from professional negligence or errors in the course of professional duties. This is a meaningful benefit for practising CAs and Company Secretaries, where professional liability exposure exists. Verify the specific terms of coverage, exclusions, and claim process for this policy in the BOBCARD ICAI/ICSI MITC.

Zero Lost Card Liability: What It Covers and What It Does Not

All BOBCARD credit cards include zero lost card liability protection for fraudulent transactions. This is separate from the personal accident insurance and covers financial loss from card misuse after the card is reported lost or stolen.

How it works

• If your BOBCARD is lost, stolen, or misused, report it immediately to BOBCARD customer care: 1800 2090 or 1800 1210 (toll-free). The Eterna card has a dedicated line: 1800 103 1002.
• Once reported, you have zero liability for fraudulent transactions made after the reporting time.
• Fraudulent transactions that occurred before the reporting time may also be covered, subject to the policy terms and dispute process - BOBCARD's insurance policy covers disputed transactions during the billing cycle that are reported within 15 days from the bill generation date.

What you must do immediately

• Call BOBCARD customer care as soon as you discover the card is lost or suspect misuse. Do not wait.
• Note the date and time of your call - this is the reference point for zero liability coverage.
• File a police complaint (FIR) in cases of theft - this may be required for insurance claims on fraudulent transactions.
• Review your BOBCARD statement and flag any unrecognised transactions to BOBCARD within 15 days of the billing date.

What is NOT covered under zero liability

• Transactions you or an authorised user made, even if you later regret them
• Transactions made before the card was reported lost - these are subject to dispute investigation
• Cash advances made using a stolen card at ATMs - these may be treated differently depending on whether PIN authentication was used
• Transactions on add-on cards that were misused but not reported separately

How to File a Personal Accident Death Claim

The personal accident death cover is a group insurance policy provided by an insurer contracted by BOBCARD. Claims are filed with the insurer, not directly with BOBCARD. The process involves documentation and must be initiated promptly after the event.

Step 1: Nominate a beneficiary (do this now, not when needed)

BOBCARD allows primary cardholders to designate a nominee for the personal accident death cover at the time of card application or subsequently through the customer portal. The nominee receives the claim proceeds if the primary cardholder passes away in a qualifying accident.

From the BOBCARD universal application form: the primary cardholder assigns moneys payable by the insurance company, in the event of accidental death, to a named nominee with a specified relationship. The nominee's receipt constitutes a valid discharge to the insurer.

If a nominee has not been designated, contact BOBCARD customer care to update nomination details on your account.

Step 2: Notify BOBCARD and the insurer

In the event of the primary cardholder's accidental death, the nominee or family member should:

• Contact BOBCARD customer care at 1800 2090 or 1800 1210 to notify them of the claim and obtain details of the contracted insurance company.
• Contact the insurance company directly to initiate the claim. BOBCARD customer care will provide the insurer's details and claim reference process.

Step 3: Gather and submit required documents

Standard documents required for a personal accident death claim typically include:

• Death certificate (original or certified copy)
• Post-mortem or inquest report, where applicable
• FIR or accident report (for road, rail, or other accidents)
• BOBCARD account details and card number
• Proof of nominee identity and relationship (Aadhaar, PAN, or other government ID)
• Completed claim form provided by the insurance company
• Medical records or accident investigation report if available

For air accidents specifically: air ticket or boarding pass, aircraft accident investigation report if available, and death certificate.

Step 4: Key timing condition

Death resulting from the accident must occur within 12 calendar months of the accident for the claim to be valid. This is a standard condition under personal accident insurance policies and applies to BOBCARD's cover. If the cardholder survives the accident but passes away more than 12 months later, the claim is not valid under this policy.

Step 5: BOBCARD dues appropriation

The BOBCARD terms state: "In the event of settlement of claim by the Insurance Company against Personal Accidental Death Cover, BOBCARD LIMITED dues, if any, shall be appropriated first and balance shall be paid to the nominee." This means any outstanding credit card balance owed to BOBCARD will be deducted from the claim proceeds before the remainder is paid to the nominee.

Important Conditions and Common Disqualifiers

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